The Communication Conundrum

What do you do in a situation where you've got someone being verbally abusive? Especially if that person is a doctor.

Since some of my work is in the health care field and I have heard stories of situations similar to what I described above, I was glad to see the latest from the folks at Crucial Conversations. Crucial Conversations is book and training program based on the work of an organization called VitalSmarts.

I was fortunate to get certified in the Crucial Conversations training while I worked at Servco. What I like about Crucial Conversations is it gives great examples and tools for dealing with common work related communication issues. The training includes a basic communication model that helps people understand their own communication patterns and also how to understand more clearly the communication of those around them.

Kerry Patterson answered our tough question here.

Let me know what you think of this. If you are interested in learning more about the Crucial Conversations training program, please contact me.

Comments

[Brittney Maxfield]

I am affiliated with VitalSmarts and thank you for your nice comments on raising the issue of stifled communication in healthcare. Your readers may be interested to know where they can go to subscribe to the free Crucial Skills Newsletter for more insightful comments by Kerry Patterson and the authors of Crucial Conversations. They can receive the newsletter here: http://www.vitalsmarts.com/subscribenewsletter.aspx. Thank you.